FAQ

Where is the store based?
England, UK 

Do you ship worldwide?
Yes we do! All prices are in Great British Pounds (£) but can be converted and paid for in your currency.

Shipping Method
UK orders are shipped through either 1st or 2nd Class delivery. If you require Signed For or Special Delivery, please email us before ordering.

For international orders there is an option of Standard or Tracked shipping. CraftedJewels is not liable for any  packages that are claimed as lost and recommend opting for the Tracked option in order to ensure safe passage.

 How long will it take to receive my order?
Keep in mind that some products are made to order and so personalised pieces can take upto a month to design and create, any other items purchased will be shipped out together unless paid and requested otherwise.
UK - aimed to be delivered within 5 workings days
International - aimed to be delivered within 10 days

CraftedJewels return and exchange policy?
Unfortunately we do not allow returns due to the nature of the products and for hygiene reasons. Please read the terms and conditions before purchasing from us. We may be able to offer an exchange or remedy, please email us before taking any action. Cancellations allowed upon store discretion.


How do I pay for my order? Is it secure?
Paypal is one of the most secure and trusted online payment services on the web, it is also possible to sign in as a guest and enter your card details from there. You can now pay through ApplePay or by card too, ensuring your details are kept safe.

Disclaimer
We try our best to capture and display them in true natural lighting however monitor screens vary so please expect the colour or tone of your piece(s) to slightly vary also.  

Most of our jewellery pieces incorporate metal plating, brass,  gold vermeil or gold filled components. Please check our Jewellery Care page for more information on keeping your jewellery;s quality intact

If you have any further questions please do email us at craftedjewels@hotmail.com
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